Privacy Policy

Digital Vantage Solutions (“DVS”, “we”, “us” or “our”) is a South African digital transformation and software development business. For purposes of the Protection of Personal Information Act, 2013 (“POPIA”), DVS is generally the responsible party for personal information processed through this website and in connection with our direct business relationship with you.

1. Information We Collect

Depending on how you interact with our website or business, we may collect:

• Your name, surname, business name and job title;
• Contact information, including your email address, telephone number and physical address;
• Information submitted through enquiry, consultation, quotation, contact or recruitment forms;
• Information relating to your organisation, project requirements, service-delivery challenges or proposed digital solution;
• Communications you send to us by email, telephone, website form, social media or other channels;
• Technical information, such as your IP address, browser type, device information, operating system, pages viewed, website interactions and approximate location;
• Cookie and analytics data where these technologies are enabled on our website; and
• Any other information you voluntarily provide to us.

Please do not submit sensitive personal information through our website unless it is necessary and specifically requested by DVS.

2. How We Use Your Information

We may process your personal information to:

• Respond to your enquiry, consultation request or service request;
• Prepare quotations, proposals, presentations, demonstrations or project documentation;
• Communicate with you about our services, solutions, events, news or business opportunities;
• Deliver, support, maintain and improve our products, platforms and professional services;
• Manage client, supplier, partner and stakeholder relationships;
• Process contractual, administrative, financial and legal obligations;
• Protect the security, integrity and performance of our website, systems and services;
• Analyse website usage and improve user experience;
• Meet legal, regulatory, audit, compliance or reporting obligations; and
• Establish, exercise or defend legal rights where necessary.

We will process personal information only where we have a lawful basis to do so, including where it is necessary to perform a contract, take steps at your request before entering into a contract, comply with a legal obligation, pursue a legitimate business interest, protect a person’s legitimate interests, or where you have provided consent.

3. Direct Marketing

From time to time, DVS may send you information about our digital platforms, services, events, insights, tenders, partnerships or business opportunities that may be relevant to you or your organisation.

You may opt out of marketing communications at any time by using the unsubscribe option in the relevant communication or by emailing amandam@digitalvantagesolutions.co.za with the subject line “Unsubscribe”.

We will not continue sending direct marketing communications where you have opted out, except where communication is necessary for an existing customer relationship, service delivery, contractual administration or legal compliance.

4. Cookies and Similar Technologies

Our website may use cookies, analytics tools and similar technologies to improve website performance, understand visitor engagement, remember preferences, enhance security and support an improved browsing experience.

Cookies are small text files stored on your device when you visit a website. Some cookies are essential for website functionality, while others help us understand website traffic and user behaviour.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of parts of our website.

Where required, we will request your consent before placing non-essential cookies on your device.

5. How We Share Information

DVS does not sell personal information.

We may share personal information only where necessary and appropriate with:

• Our employees, directors, consultants and authorised representatives;
• Hosting providers, cloud-service providers, email-service providers, website-support providers and other technology partners;
• Professional advisers, including legal, financial, accounting, audit or insurance advisers;
• Suppliers, subcontractors or implementation partners involved in delivering a requested service or project;
• Regulators, law-enforcement bodies, government institutions or other parties where disclosure is legally required; and
• A successor entity in the event of a merger, restructuring, acquisition, sale or transfer of all or part of our business.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that they are contractually required to protect that information and process it only for authorised purposes.

6. International Transfers

Some of our service providers, cloud platforms or technology partners may process personal information outside South Africa.

Where personal information is transferred internationally, DVS will take reasonable steps to ensure that the recipient is subject to laws, binding agreements or safeguards that provide an adequate level of protection for personal information.

7. Information Security

DVS uses reasonable technical, administrative and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These safeguards may include access controls, role-based permissions, password protection, secure hosting arrangements, encryption where appropriate, backups, logging, contractual confidentiality requirements and internal security practices.

No method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain a business relationship, meet legal or contractual requirements, resolve disputes or enforce agreements.

When personal information is no longer required, we will securely delete, destroy, de-identify or archive it in accordance with applicable legal and business-retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Confirm whether DVS holds personal information about you;
• Access the personal information we hold about you;
• Request correction, updating or completion of inaccurate or incomplete information;
• Request deletion of personal information where there is no lawful reason for us to retain it;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent; and
• Opt out of direct marketing communications.

To exercise any of these rights, please contact us using the details below. We may request reasonable proof of identity before responding to your request.

10. Children’s Information

Our website and services are not intended to collect personal information from children without appropriate authorisation or a lawful basis.

Where DVS is required to process personal information relating to children, we will do so only in accordance with applicable law and appropriate consent or authorisation requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or external resources. DVS is not responsible for the privacy practices, security or content of those third-party websites.

We encourage you to review the privacy policies of any third-party website before submitting personal information.

12. Data Breaches and Security Incidents

If DVS becomes aware of a security compromise involving personal information, we will investigate the incident and take appropriate steps to contain, assess and address it.

Where required by law, we will notify affected individuals and the relevant regulatory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations or website functionality.

The latest version will always be published on this website and will show the date it was last updated. We encourage you to review this Privacy Policy periodically.

14. Contact Us

For privacy-related questions, requests or concerns, please contact:

You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

15. Acceptance

By using this website, submitting information through our online forms or engaging with Digital Vantage Solutions, you acknowledge that you have read and understood this Privacy Policy.